Secure Web-based Remote Control

Security is an important factor when choosing a remote control solution. Powerful encryption is a must, but encryption is just one block in building a secure Web-based remote control solution. We ensure the highest levels of security through these additional features.

User-confirmed access

Prior to any session, the end user must manually grant permission to the help desk representative to access the remote computer. The end user can evaluate the proposed actions of the help desk representative and deny access if these actions are inappropriate.

Authentication

To prevent unauthorized access to the help desk center through the Netop Gateway, authentication requires either a shared password, a user name and a password, or Windows credentials. Authentication details can be supplied automatically or manually entered by the end user.

Emergency disconnect

The end user can exit the help session at any time simply by pressing a specially assigned hot key.

Security roles

The help desk can provide Netop Remote Control OnDemand programs with different permissions to meet special requirements. Some end users may not want help desk staff to perform a file transfer, for example, whereas others may refuse to share control of their keyboard and mouse.

Extensive event logging

The Help Desk representative can log session activity and keep track of more than 100 different Netop events. These events can be logged to a local file, to the Netop Security Server, to the Windows Event Log, or to a SNMP enabled management system.

Powerful encryption

Sessions between the end user and help desk representatives can be encrypted end-to-end using up to 256-bit AES encryption, 256-bit SHA HMAC’s integrity check, and 2048-bit Diffie-Hellman key exchange